In today's fast-paced digital landscape, traditional Business Process Management (BPM) often struggles to keep up with the demand for flexibility, intelligence, and automation. While BPM systems excel at defining rigid, linear processes, they frequently fall short when it comes to handling dynamic situations, making data-driven decisions, and leveraging the power of artificial intelligence.
This is where agentic workflows come in, offering a powerful evolution in how businesses define, automate, and execute their critical processes.
Imagine your business logic not just as a set of predefined steps, but as intelligent, autonomous agents capable of interacting with various systems, understanding context, and making informed decisions. That's the core idea behind agentic workflows.
Unlike traditional BPM which often relies on strict flowcharts, agentic workflows are definition-driven processes. They leverage cutting-edge AI agents that can:
This approach allows businesses to define complex workflows as reusable, intelligent entities that can be activated via simple APIs or SDKs.
Think of a typical customer onboarding process. In a traditional BPM system, this might involve a predefined sequence of steps: send welcome email, create account, assign success manager, etc. Any deviation or need for personalized action requires significant manual effort or complex, rigid branching logic.
An agentic workflow, on the other hand, can be much more dynamic and intelligent. When a new user signs up, an agent can:
This level of flexibility and intelligence is difficult, if not impossible, to achieve with traditional BPM systems.
Platforms like Workflows.do are designed to empower businesses to build and execute these intelligent agentic workflows. By providing a robust platform with built-in AI capabilities and seamless integration options, Workflows.do makes it easy to:
Consider the example code provided by Workflows.do:
import { AI } from 'workflows.do'
export default AI({
onUserSignup: async ({ ai, api, db, event }) => {
const { name, email, company } = event
// Enrich content details with lookup from external data sources
const enrichedContact = await api.apollo.search({ name, email, company })
const socialProfiles = await api.peopleDataLabs.findSocialProfiles({ name, email, company })
const githubProfile = socialProfiles.github ? await api.github.profile({ name, email, company, profile: socialProfiles.github }) : undefined
// Using the enriched contact details, do deep research on the company and personal background
const companyProfile = await ai.researchCompany({ company })
const personalProfile = await ai.researchPersonalBackground({ name, email, enrichedContact })
const socialActivity = await ai.researchSocialActivity({ name, email, enrichedContact, socialProfiles })
const githubActivity = githubProfile ? await ai.summarizeGithubActivity({ name, email, enrichedContact, githubProfile }) : undefined
// Schedule a highly personalized sequence of emails to optimize onboarding and activation
const emailSequence = await ai.personalizeEmailSequence({ name, email, company, personalProfile, socialActivity, companyProfile, githubActivity })
await api.scheduleEmails({ emailSequence })
// Summarize everything, save to the database, and post to Slack
const details = { enrichedContact, socialProfiles, githubProfile, companyProfile, personalProfile, socialActivity, githubActivity, emailSequence }
const summary = await ai.summarizeContent({ length: '3 sentences', name, email, company, ...details })
const { url } = await db.users.create({ name, email, company, summary, ...details })
await api.slack.postMessage({ channel: '#signups', content: { name, email, company, summary, url } })
},
})
This example clearly demonstrates how an agentic workflow can seamlessly integrate various data sources, leverage AI for research and personalization, and automate complex actions like scheduling emails and posting to Slack – all within a single, coherent process definition.
As businesses strive for greater efficiency, adaptability, and intelligence, agentic workflows represent the natural evolution of business process management. By moving beyond rigid, predefined paths and embracing the power of AI-driven agents, organizations can unlock new levels of automation, personalize customer interactions, and streamline complex operations.
If you're looking to elevate your business process execution and leverage the future of automation, exploring the capabilities of agentic workflows and platforms like Workflows.do is a crucial step. The age of truly intelligent and flexible business processes has arrived.